Global Exchange Manager

Global Exchange Manager (GEM) is a Smartpoint plugin that helps you partially automate the process of ticket exchange and reissue.

It guides you through six easy steps in a graphical interface, so you do not have to use critical inputs. GEM makes the whole process much faster and more efficient.

Plus, you’ll spend less time training your agents. And you get another tool – GRM – for free ticket reimbursement.

Only 6 steps to a new ticket!

The GEM calculates the exchange / reissue for you and therefore avoids errors.

You can reduce the number of ADM’s issued by carriers for incorrect manual calculations and swap processes.

Compared to an exchange made on Travelport Galileo, GEM provides a breakdown of the tax paid in the calculation of the new ticket fare (XT detailing).

Ability to exchange IT tickets at a particular rate presented by operators.

Involuntary redialling and re-routing mode easy.